Shipping policy and customs

All orders ship from South Africa and only within South Africa. 

We normally process and dispatch all orders within 3 working days of being placed if the item is in stock. Any order that is received on Friday after 5 pm, the order will be processed on the following Monday. Please allow 7-10 working days to receive your product. 

Lost Parcels and Delivery Issues 

Lalimalu SA cannot be responsible for any orders delivered to incorrect addresses due to customer error. If we do not receive correct shipping information at the time of your order or within 12 hours of your order being placed, we are not liable for any costs incurred to retrieve or resend your order or for any lost or irretrievable packages.

Any delivery issues or lost packages are the responsibility of the customer.

In the case of a lost package, we will do everything in our power to correspond with the respective couriers to retrieve your package or to file a claim for the value of the goods. Any extra costs incurred by Lalimalu SA are the responsibility of the customer.

By completing a purchase through our online store, you agree to all the terms and conditions listed above.